This Privacy Policy explains how UGCMarketplace ("UGCMarketplace", "we", "us") collects, uses and protects information in connection with ugcmarketplace.com and the UGCMarketplace platform, where brands hire vetted, real creators to produce short-form user-generated content. By using our website or service, you agree to the practices described here.
Information we collect
We aim to collect only what we need to run the marketplace, match brands with creators, and improve the service.
- Account information. When a brand or a creator signs up or contacts us, we collect details such as name, email, company or handle, and account preferences so we can create the account and communicate with you.
- Brief and booking details. For brands, we process the briefs you post, including product details, niche, goals, budget, hooks, and deliverable specifications, so we can match you with suitable creators and manage the booking.
- Creator profiles and portfolios. For creators, we process the profile, portfolio samples, niche, rates, and identity-verification information you provide so brands can evaluate fit and so we can vet and confirm you are a real, eligible person.
- Content and deliverables. We process the UGC videos, photos, captions, and related files that creators produce and deliver through the platform, so they can be reviewed, revised, licensed, and delivered to the brand.
- Usage analytics. We collect aggregate, technical information about how the website and platform are used, such as pages viewed, features used, and general device and browser data, to keep the service reliable and improve it.
How we use information
- To provide, operate and secure the UGCMarketplace platform.
- To match brands with vetted creators, manage briefs, bookings, revisions, and the delivery of content.
- To vet creators, including identity and eligibility checks, so brands work only with real, 18-or-over people and never with AI content passed off as human.
- To respond to your messages, provide support, and process payments.
- To monitor reliability, prevent abuse and fraud, and improve features.
- To send service and account communications relevant to your use.
Content licensing
When a creator delivers content through a booking, the brand receives clear licensing and usage rights as set out at the time of that booking, which generally allow the brand to own and run the deliverables as its own paid advertising. We process content only to operate the marketplace, manage the booking and license, and deliver the work. The specific scope, term and ownership of any license are defined per booking, and both brands and creators agree to those terms before content changes hands.
You own and can export your data
The account records, briefs, profiles, and delivered content associated with your account belong to you, subject to the license terms agreed for each booking. You can request an export of your data at any time. Nothing locks your data in.
We never sell your data
We do not sell your personal information, your briefs, or your creator profile and portfolio data. Information is used to run the marketplace for you, and for nothing else, except as described in this policy or where required by law.
Data security
We protect data in transit and at rest using strong, industry-standard encryption. We apply the principle of least privilege to internal access, use role-based access controls, log access to sensitive data, and maintain administrative, technical and organizational safeguards designed to protect your information. No method of transmission or storage is perfectly secure, but we work continuously to maintain a high standard of protection.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site working, remember preferences and measure aggregate usage. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.
Third parties and sub-processors
We rely on a small set of trusted service providers to operate UGCMarketplace, such as cloud hosting, content storage and delivery, payment processing, identity verification, and email delivery. These providers act on our behalf under appropriate confidentiality and data-protection terms, and only to the extent needed to provide the service. We do not sell your personal or company information, and we share information only with these providers under appropriate terms, with the other party to a booking as needed to complete it, or where required by law.
Data retention and deletion
We retain account, brief, profile, and content information for as long as you use the service or as needed to provide it, complete bookings, and honor agreed license terms. When you close your account or ask us to delete data, we remove or anonymize it within a reasonable period, except where we must keep certain records to meet legal, tax, licensing, or security obligations.
Your rights
Depending on your location, you may have rights to access, correct, export or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected] and we will respond in line with applicable law.
Children
UGCMarketplace is for adults. Both brands and creators must be at least 18 years old to use the service, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will take appropriate steps to remove it and close the account.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.
Contact us
Questions about this policy or your information? Email us at [email protected]. UGCMarketplace operates ugcmarketplace.com.