These Terms of Service ("Terms") govern your access to and use of ugcmarketplace.com and the UGCMarketplace platform ("UGCMarketplace", "we", "us"). By accessing or using the website or service, you agree to these Terms. If you do not agree, do not use the service.
Acceptance of terms
By creating an account, accessing the website, or using the service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you use the service on behalf of a brand, agency or company, you represent that you have authority to bind that organization to these Terms.
The two-sided marketplace
UGCMarketplace is a two-sided marketplace that connects brands with vetted, real creators. Brands post briefs to hire creators to produce authentic short-form user-generated content, such as videos, photos, reviews and unboxings. Creators apply, accept bookings, and deliver content. UGCMarketplace provides the platform that matches the two sides, manages briefs and bookings, handles licensing terms, and facilitates payment. We are not a party to the creative relationship beyond providing and operating the marketplace, and we do not guarantee any particular sales, ad performance, or business outcome from the content produced.
Eligibility and accounts
You must be at least 18 years old to use UGCMarketplace, whether as a brand or as a creator. You are responsible for the accuracy of the information you provide, for keeping your account credentials secure, and for the activity that occurs under your account. We may suspend or terminate accounts that provide false information or that we cannot reasonably verify.
Content licensing, usage rights and ownership
For each booking, the creator grants the brand the license and usage rights set out at the time of that booking. Unless the booking states otherwise, the brand receives ownership of, or a broad license to, the delivered content sufficient to run it as the brand's own paid advertising across platforms such as TikTok, Reels, Shorts and Meta, for the term and scope agreed. Creators warrant that the content they deliver is their original work, that they have the rights necessary to grant the agreed license, and that it does not infringe the rights of any third party. Brands agree to use delivered content within the agreed license scope. The specific ownership, term and usage rights are defined per booking and both parties agree to them before content changes hands.
Creator vetting and conduct
Creators are identity-verified and portfolio-reviewed so that brands work with real, eligible people. Creators agree to deliver genuine, human-made content, to perform bookings honestly and on time, and not to use AI-generated content passed off as their own authentic work, fake engagement, or misrepresentation of any kind. We may remove creators who breach these standards.
FTC and advertising disclosure
Content produced through UGCMarketplace is typically licensed to the brand to run as the brand's own advertising rather than posted by the creator to their own audience. Brands are responsible for complying with the Federal Trade Commission's advertising and endorsement guidelines and all other applicable advertising, consumer-protection and disclosure laws in the jurisdictions where they run the content, including making any disclosures required when content is used as a paid advertisement. Where a creator posts content to their own channels, the creator must make any disclosures required by law.
Prohibited use
You agree not to use the service to: post or produce unlawful, deceptive, infringing, hateful, or sexually exploitative content; misrepresent yourself, your identity, or your work; pass off AI-generated content as authentic human UGC; collect or use information without required consent; circumvent the marketplace to avoid fees; harass or defraud other users; scrape, resell or misuse data in breach of applicable law; attempt to gain unauthorized access to the service or its systems; or interfere with the integrity or performance of the service. We may suspend or terminate accounts that violate these Terms or applicable law.
No minors
UGCMarketplace is strictly for adults. No one under 18 may use the service, appear as a creator, or be featured in delivered content without all consents and rights required by law, and we do not permit content that exploits or endangers minors. Accounts found to involve minors in violation of these Terms will be removed.
Fees and payment
UGCMarketplace is a paid subscription service for brands and does not offer a free plan. Creators apply and join free. Fees are billed in US dollars on a recurring subscription basis, and the platform facilitates payment to creators for completed bookings. Plan details, billing cycles and prices are described at the time of purchase. Unless stated otherwise, fees are non-refundable except as required by law. We may change pricing on a going-forward basis with reasonable notice.
Disclaimers
The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any brief, match, booking, or delivered content will produce a particular sales, advertising, or business result.
Limitation of liability
To the maximum extent permitted by law, UGCMarketplace and its suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to your use of the service, the conduct of any brand or creator, or any content produced. Our total liability for any claim relating to the service will not exceed the amount you paid to us for the service in the twelve months before the event giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless UGCMarketplace from any claims, damages or expenses arising out of your use of the service, your content, your use of content licensed through the service, or your breach of these Terms or applicable law.
Termination
You may stop using the service at any time. We may suspend or terminate access if you breach these Terms or use the service unlawfully. On termination, your right to use the service ends, license terms agreed for completed bookings survive, and you may export your data before your account is closed, subject to reasonable notice.
Governing law
These Terms are governed by the laws of the jurisdiction in which UGCMarketplace operates, without regard to conflict-of-law principles. The specific governing jurisdiction is set out at the time of purchase or by written agreement.
Changes to these terms
These Terms, together with our Privacy Policy, are the entire agreement between you and UGCMarketplace regarding the service. We may update these Terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised Terms.
Contact us
Questions about these Terms? Email us at [email protected]. UGCMarketplace operates ugcmarketplace.com.